The Role of Middle management in Change projects
In my recent transformation projects I have taken a more constructive approach to the involvement of middle management in change programs. The programs were driven from different perspectives: organizational redesign to for a more consolidated market approach, the implementation of a new contact center and the organizational redesign of a facility management team. Each time I gave more attention to the role of Middle management to achieve the changes in process, organization and information technology implementation. In this article I will discuss how you can leverage middle managers in your change projects. And I will discuss three recent cases where middle management has played an important role in the success of the transformation.